Paid holidays, including a floating birthday holiday.Ĭompany paid short-term disability insurance. Paid Vacation and Sick leave - No Waiting Period for accruals. Health insurance including dental and vision for employees and families. Our Comprehensive Employee Benefits Package Includes: Proficiency with basic computer applications Good oral and written communication skills You will also ensure the facility is maintained in a clean and safe manner at all times.Įntry level knowledge of biopsychosocial process of addiction/recovery and self-help group processĪbility to relate effectively with staff, patients and the professional community The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.Īssist with crisis intervention activities, as requested. In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner. The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness. In addition to Helio Health’s comprehensive benefits package, all Full-Time Guest Services Specialists are eligible for a $1,500 Sign-On incentive! The Guest Services Specialist will work on a Full-Time basis out of Helio Health’s Rochester Inpatient clinic providing hands-on support of orientating patients to our program. Due to our success in the region, we are moving to a freshly renovated location on Brighton Henrietta Townline Road! Now called Pathways of Helio Health, this location will better serve the community at a larger 53 bed Inpatient Rehabilitation and Medically Supervised Detox program. Currently, Helio Health's Rochester Inpatient program is located on University Avenue. * Also performs and achieves other initiatives and goals as assigned.Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. * Ensures compliance with company policy and procedures, as well as state and federal regulations * Generates student referrals from both internal and external sources, at or above established weekly and semesterly goals with a minimum of a 20% conversion * Achieves an FTE no-show rate at or below established objectives by conducting quality student interviews and facilitating the enrollment follow up process for potential students * Converts new student inquiries at or above established goals and objectives * Manages all student inquiries and follow-up activities through CRM * Makes daily outbound phone calls, sets appointments, conducts admissions interviews with student and students support to yield visit to enrollment metric at or above established goals and objectives * Meets or exceeds established personal new enrollment goals each semester. * Assists in the development and execution of High School Admissions Strategic Plan. * Helps to build relationships with prospective and current students in order to meet the students' educational and career goals * Demonstrates ability to have strategic, results-oriented conversations with key high school personnel (teachers, guidance, and administration) that result in lead and enrollment opportunities at each high school. * Supports the attainment of enrollment objectives by working collaboratively with all high school admissions staff in facilitating, supporting and/or participating in on and off campus events Strategic focus on generating sufficient quality leads and any other duties that result in the attainment of enrollment and conversion goals as defined by the System * Responsible for lead generation activities and goals. Essential Position Responsibilities/Functions:
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